Refund & Dispute Policy

1. Return Eligibility

We want you to be completely satisfied with your Witdiy purchase. We accept returns on eligible items within 30 days of the delivery date. To be eligible for a return, items must meet the following conditions:

• —Items must be unworn, unwashed, and in their original condition
• —All original tags must be attached
• —Items must be in their original packaging
• —Proof of purchase (order confirmation email) must be provided

2. Non-Returnable Items

The following items cannot be returned or exchanged:

• —Sale items and items purchased with a promotional discount of 40% or more
• —Intimates, swimwear, and accessories for hygiene reasons
• —Gift cards
• —Items that have been worn, washed, altered, or damaged
• —Items returned after the 30-day return window

3. How to Initiate a Return

4. Refund Processing

Upon approval of your return, refunds are processed as follows:

Please note that your bank may require additional time to post the refund to your account. Original shipping charges are non-refundable unless the return is due to our error or a defective product.

5. Exchanges

We offer free size exchanges on full-price items. To exchange an item, initiate a return as described above and place a new order for the correct size. We will prioritize processing your new order and waive any additional shipping charges. If the desired size is unavailable, we will issue a full refund.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery at [email protected] with your order number and photos of the damage. We will arrange a free return and send a replacement at no additional cost, or issue a full refund including original shipping charges.

7. Dispute Resolution

We are committed to resolving any disputes fairly and promptly. If you are unsatisfied with our response to your return or refund request, we encourage the following process:

• —Contact our customer service team at [email protected] — most issues are resolved within 48 hours
• —If unresolved, escalate to our Customer Relations Manager at [email protected]
• —For payment disputes, you may contact your bank or payment provider to initiate a chargeback, though we ask that you contact us first
• —For unresolved disputes, binding arbitration may be pursued in accordance with our Terms of Service

8. Contact